Allergy – related liability exclusion
While Alue strives to provide accurate and detailed information about our products, including their ingredients and potential allergens, It is sole responsibility of the user to determine the suitability of our products for their individual needs. We cannot be held liable for any allergic reactions, adverse health effects or related damaged which may occur as a result of use.
Exchange Products Policy
Change of Mind : you may request an exchange or return within 14 days from the date of receiving your order, provided that the products are in their original condition. This means with original packaging, including any accessories being given.
Defective or damaged items : If you receive a product that is defective, damaged, or not as described, you can initiate an exchange. You should notify us as soon as possible, preferably within 14 days of receipt.
Incorrect Items : in case you receive an item which is different from what you ordered, we will facilitate an exchange or return promptly. Please prior notify us.
Return and Exchange Process Policy
Initiating a Request
- Contact our customer support team via email at support@aluethai.com. Provide your order number, a detail description of the reason for the exchange or return, and any relevant photos or evidence (in case of damaged or defective items)
- Our customer support will review your request within 5 working days and send you a Return Merchandise Authorisation reply with instruction on how to proceed with the return or exchange.
Return Shipping
- Change of Mind : For returns or exchange due to a change of mind, you are responsible for the return shipping costs. We recommend using a trackable shipping method and obtaining proof of postage, as we will not be liable for lost or damaged returns during transit.
- Defective or damaged items or Incorrect items : If the return of exchange is due to a product defect, damage or incorrect item being sent, we will cover return shipping costs.
Inspection
- Once we receive the returned product, our team will inspect it to verify its condition and eligibility for exchange or return.
- If the product meets the eligibility criteria, we will proceed with the exchange or refund as describe. If product does not meet the criteria, we will notify you.
Shipping Policy
Shipping Regions
We offer shipping services to most countries and regions worldwide. However, due to certain restrictions, we may not be able to ship to some remote areas or countries with specific regulations. If you encounter any issues regarding shipping availability to your location, please contact our customer service team for assistance.
Shipping Costs
The shipping cost for your order depends on several factors, including the destination, the weight and size of the package and the chosen shipping method. For US, if you order $29.9 or above, we offer free standard shipping, if below, we do not. For other location, we do not cover shipping costs.
Estimated Delivery Time
xx-xx working days to US. A tracking number will be provided, allowing you to monitor the progress of your package.
Customs and Duties:
Customers are responsible for any customs duties, taxes or other fees imposed by their local government upon the arrival of the package. These charges are determined by your country’s customs regulations and are not included in the product price or shipping costs.
Cancelling Recurring Orders Policy
You can cancel a recurring order at anytime before the next scheduled billing and shipment/ delivery date. Once an order has been billed and processed for shipment, the cancellation will apply only to future installments and the current charge will remain valid.
Online Cancellation:
Log in to your account on our website. Navigate to the “My Orders” section. Locate the recurring order you wish to cancel and click on the “Cancel” button. Follow the on-screen instructions to confirm the cancellations. Once completed, you will receive a confirmation email at the registered email address.
Customer Support:
If you encounter any issues with the online cancellation process or prefer to cancel via customer support, you can reach out to us at support@aluethai.com. Our support team is available and will assist you in cancelling your recurring order. Provide your order details, including the order number and registered name to expedite the process.
Privacy Policy
Alue understands that your privacy is important, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our web site, place an order or interact with us in any other way. By using our services, you consent to the practices described in this policy.
How we use your information
- Order Fulfillment: We use your personal information to process and fulfil your orders, including shipping products to you, communicating order status updates and handling returns and exchange
- Customer Service: To respond to your inquiries, resolve issues and provide support, we may use the information you provide to communicate with you
- Personalisation: We analyse your usage information and preferences to personalise your shopping experience, such as recommending products which may interest you, showing relevant promotions.
- Analytics and improvement: We use non-personal information and aggregated data to analyse trends, measure the effectiveness of campaigns and improve the design, functionality and performance of our website and services
- Security and fraud prevention: We use your information to detect and prevent fraud, unauthorised access, and other security threats and to verify the authenticity of transactions.
Information Sharing
We may share your information with third-parties service providers who assist us in operating our website, processing payments, shipping orders and providing other services. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
Data Security
We take the security of your personal information seriously and implement a variety of technical, physical and administrative measures to protect it from unauthorised access, use, disclosure, alternation or destruction. These measures include encryption of sensitive data, secure servers, firewalls, access controls on data security transmission.
Cookies and similar technologies
We use cookies and other similar technologies to enhance your experience on our website, collect information about usage and deliver personalised content. Cookies are small text files which are stored on your device when you visit our web site. You can choose to disable in your browser settings, but this may affect your ability to use certain features of our website.
Policy Updates
We may update these policies from time to time to reflect changes in our practices, legal requirements, or business needs. We will notify you of any significant changes by posting notice on our website.
